Damage Management Policy
Applicable for rentals in the following countries: Germany, France, UK, Italy, Portugal, Spain, Belgium.
For more information about the damage management policy in other countries, please refer to the terms and conditions of hire applicable in these countries.
What will happen if you cause damage to the vehicle during your rental?
Europcar has implemented a clear damage management policy to explain how we will invoice you for any damage you make to the vehicle during your rental. For the full version of this policy, please see our Terms and Conditions.
You may not be fully liable
Please note that depending on the type of protection you bought for the rental, you may not have to pay for the damage, or you may only be partially liable. See the Europcar Insurance & Protections provisions in the Terms & Conditions.
1. Damages identified with you at vehicle return
If you identify some damage with the Europcar agent or representative when you return the vehicle, you can acknowledge the damage by signing the Statement of Return of the Vehicle. Europcar will then provide you with an invoice describing the repair costs plus an administration fee for the treatment of the Damage and the Vehicle immobilization that will be charged to you.
Repair costs vary depending on the type of damage:
→ Light damage, insubstantial damage which does not affect the safe driving of the vehicle, such as small scratches; small (>2 cm) scratches on bumpers with 0 charges.
→ More substantial damage impairing the use of the vehicle and requiring its temporary immobilization, such as bodywork damage(<2cm). This type of damage will be evaluated by an independent expert and charged according to the valid price list in amount 200 €
→ Serious damages when is necessary to change the part of the vehicle, broken windscreen, wrong refueling , damaged lights, alloy rim scrathc with cut tyre invoiced according to the valid price list in amount 700 €.
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2. Damages identified after you have finished the rental and departed
(For example, you left the vehicle outside opening hours)
If the Europcar Agent or representative identifies some damage when they inspect the vehicle after you have finished the rental and departed, Europcar will send you the following documents:
- Statement of return of the Vehicle describing all damages identified
- Pictures of Damages
- Invoiced amount related on valid price list related on extend of damage (0 € / 200 € / 700 € ).
3. Claims
If you wish to contest your damage invoice, you can send a claim to our Customer Relations department ecicustomerservice@europcar.com.
